1. DEFINITIONS
1.1.
Seller – IKEA Latvia – Paul Mason Properties SIA, company established and operating in accordance with laws of the Republic of Latvia, registration number 50103951541, registered office address Bikeru iela 2, Ulbroka, Stopiņi rural territory, Ropaži municipality, LV-1079, Republic of Latvia, VAT code LV50103951541.
1.2.
Buyer – a natural person purchasing Goods at the Store or using the Store who has reached the age of 18, is planning to purchase Goods from IKEA Latvia for satisfaction of personal, family or household needs and for the purposes not related to business or occupation.
1.3.
Store – electronic IKEA Latvia store accessible online at www.IKEA.lv.
1.4.
Purchase – Sale Agreement – agreement on the purchase – sale of Goods concluded by the Buyer and the Seller in accordance with the Rules of Purchase – Sale of Goods of the Store.
1.5.
Goods Distribution Point – point of issue (pick-up) of Goods owned by IKEA Latvia located at:
1.5.1. Bikeru iela 2, Ulbroka, Stopiņi rural territory, Ropaži municipality, LV-1079, Republic of Latvia;
1.5.2. Ezermalas iela 3c, Liepāja, LV-3401, Republic of Latvia.
1.6. Goods – hereinafter in the Rules shall cover both the goods and the services, unless explicitly stated or where the context indicates otherwise.
Rules – these Rules of Purchase - Sale of Goods at IKEA Online Store – sale of oods laying down the rights and duties of the Buyer and the Seller, conditions of purchase of goods and services offered by the Seller and of payment therefor, procedure of delivery and return of goods and services, liability of the parties and other provisions related to the purchase – sale of goods and services at the Store.
2. GENERAL PROVISIONS
2.1. These Rules shall be a binding legal document establishing mutual rights, obligations and liability of the Buyer and the Seller, as well as other provisions related to the sale - purchase of goods and services offered by the Seller, when purchasing goods at the Store.
2.2. The Buyer may purchase Goods at the Store only having accepted the Rules. After the Buyer confirms having read the Rules, he/she undertakes to comply therewith and to execute them. By purchasing Goods at the Store, the Buyer agrees with the application of the Rules and confirms that he/she has understood them. If the Buyer did not read and / or understand the Rules or disagreed with them, he/she cannot purchase Goods at the Store.
2.3. Goods shall be sold at the Store from the territory of the Republic of Latvia.
2.4. The Seller shall have the right to amend the Rules. Amendments to the Rules shall take effect after they are published at the Store and shall apply only to orders placed by the Buyer after the amendment of the Rules. The Seller shall inform the Buyer about the changes in the Rules (e.g. by e-mail and/or by presenting the information electronically in the Buyer’s account, and/or by publishing information in the Store, etc.). If the Buyer uses the Store in any way after the publication of amendments to the Rules, he shall be considered to have agreed with all amendments to the Rules. The latest version of the Rules can be downloaded here.
3. ENTERING INTO THE PURCHASE – SALE AGREEMENT
3.1. The Rules are the basis for concluding and executing one-time purchase and sale agreements. Upon concluding the Purchase and Sale Agreement for specific Goods in accordance with the procedure established by the Rules, the terms and conditions of the Rules shall become the terms and conditions of the Purchase and Sale Agreement for such Goods.
3.2. Registered and guest Buyers can purchase Goods at the Store. Before registering/entering, the Buyer shall also read the Store’s Privacy Policy. After the Buyer registers/enters to the Store, he/she shall be considered to have familiarized himself with the Privacy Policy .
3.3. Only registered Buyers shall register by completing the registration form and providing the necessary data therein (hereinafter - Registration Data). Buyers themselves shall be responsible for the correctness, secrecy and (or) preservation of the Registration Data.
3.4. In order to purchase Goods, the Buyer shall place an order at the Store by completing an electronic order form.
3.5. A Purchase – Sale Agreement shall be concluded for each order of the Buyer.
3.6. A Purchase – Sale Agreement shall be considered concluded by the Buyer and the Seller when the Buyer: (i) submits an order and forms a basket of Goods following the instructions of the Seller, and specifies his/her delivery address or the method of collection of the Goods; (ii) confirms that he/she has read the Rules, chooses the method of payment and pays for the order, and (iii) the Seller confirms the Buyer’s order by displaying and / or sending order information, a confirmation message (by e-mail and / or by phone) and / or a VAT invoice. In cases where the Buyer disagrees with all or some of the Rules, he/she shall not be able to order Goods.
3.7. Before concluding Purchase – Sale Agreement, the Seller may also send to the Buyer other intermediate approvals, for example confirmation of the received payment, etc.
3.8. The Purchase – Sale Agreement shall be valid until fulfilment of the obligations under this agreement. The Purchase – Sale Agreement shall be considered fulfilled after the Goods are transferred to the Buyer in accordance with the procedure laid down in the Rules and laws of the Republic of Latvia.
3.9. Having confirmed a Buyer’s order, the Buyer undertakes to pay the price of Goods and to accept the Goods ordered at the Store. After finalising the payment, it is not possible to add additional items to the order.
3.10. The Seller may not confirm a Buyer’s order, if the Buyer fails to fulfil all the conditions of the order of Goods, the Seller does not have the item, which the Buyer wants to buy, the Buyer failed to confirm his/her agreement with the Rules, the Seller believes that the Buyer is engaged in wholesale purchases, and / or for other reasons which can be disclosed to the Buyer individually. Purchases when Goods are ordered in unusually large quantities, when they are ordered unusually often, also following other criteria that allow the Seller to believe that Goods are ordered for other than consumption purposes may be considered wholesale purchases, at the Seller’s discretion.
4. RIGHTS AND OBLIGATIONS OF THE BUYER
4.1. The Buyer shall have the right:
4.1.1. to buy at the Store in accordance with the Rules, other instructions of the Seller and legal acts of the Republic of Latvia;
4.1.2. to refuse the Purchase – Sale Agreement concluded at the Store by notifying the Seller thereof in writing no later than within 14 (fourteen) days in accordance with the procedure laid down in the Regulations of the Cabinet of Ministers of the Republic of Latvia No 255 “Regulations Regarding Distance Contracts”, dated 20 May 2014 and the Rules;
4.1.3. to ask the Seller to repair or replace any defective and/or improperly assembled goods, to reduce the price of defective and/or improperly assembled goods proportionally, or to terminate the Purchase and Sale Agreement and accept the goods back, to enable the Buyer to benefit from the warranties applicable to the goods;
4.1.4. other rights provided for by Rules and/ or legal acts of the Republic of Latvia.
4.2. The Buyer undertakes:
4.2.1. to pay the price of ordered Goods and their delivery, also to make other payments (if specified when entering into the Purchase-Sale Agreement) and to accept the Goods ordered;
4.2.2. to inspect and to check Goods when accepting them, also to inform the Seller about the damage of a shipment, obvious defects, model or assembly of Goods that was different from that ordered by the Buyer in accordance with the procedure established by the Rules;
4.2.3. to check the quality of the purchased Goods and to inform the Seller (by phone: +371 6330 1000 or e-mail: info@IKEA.lv) about any quality defects of the Goods that could not be noticed when handing over the Goods;
4.2.4. having chosen the method of pick-up of Goods, to pick them up immediately after being informed that the Goods are ready for pick-up;
4.2.5. having chosen the delivery service or other services offered by the Seller, to create conditions for their provision, also to properly pay for such services;
4.2.6. to cover the costs of returning the goods, if in accordance with the procedure established by legal acts such costs are to be borne by the Buyer;
4.2.7. to immediately update information, if the Buyer Registration Data or data of delivery of Goods have changed;
4.2.8. not to use the Store in such a manner, including but not limited to ways that could lead as to endanger proper functioning, security, integrity of the Store or restrict the possibility of others to access the Store;
4.2.9. to comply with the requirements specified in other Rules and legal acts of the Republic of Latvia.
5. RIGHTS AND OBLIGATONS OF THE SELLER
5.1. The Seller shall have the right:
5.1.1. to restrict or suspend the Buyer’s access to the Store without a prior warning, also to cancel the Buyer’s registration, if the Buyer has attempted to damage the operation or stable work of the Store, and / or violated his/her duties; the Seller shall not be liable for any losses incurred by the Buyer;
5.1.2. to restrict or prohibit wholesale purchases;
5.1.3. to terminate the operation of the Store temporarily or altogether, to modify the Store or its separate parts, all and any of its contents, to restrict purchases made at the Store, to change the website address of the Store, to limit the number of registered Buyers without a prior notice to the Buyer thereof; the Seller shall not be liable for any adverse consequences on the Buyer caused by such actions;
5.1.4. to change the Rules, the prices of goods, purchase terms and conditions and/or any other Store-related instructions, publishing such changes at the Store; however, such changes shall not affect the Purchase and Sale Agreements concluded by the Buyer prior to the Seller’s decision to perform such actions, or the implementation thereof.
5.2. The Seller undertakes:
5.2.1. to respect the Buyer’s privacy and to protect confidentiality of his/her data, except for the cases established by laws of the Republic of Latvia and the Privacy Policy of the Store;
5.2.2. If for any objective and justified reason a Seller is unable to sell the ordered product to the Buyer, it must refund the purchase price of the Good/the whole order not later than within 5 (five) business days.
6. PRICES AND PAYMENT FOR GOODS
6.1. The prices of Goods shall be indicated in the Store and / or the order in the euro inclusive of value added tax.
6.2. Goods shall be sold to the Buyer at the prices valid at the time of placing the order at the Store. The specific price of the Goods and the amount payable for the Goods shall be displayed to the Buyer having formed a basket of Goods. If the Buyer disagrees with the specified price, he/she cannot continue ordering Goods and placing the order.
6.3. The price of Goods shall not include the price of delivery of the Goods and the price of services, which the Buyer may order from the Seller. Unless specified otherwise, the service of delivery of Goods and other services shall be paid by the Buyer separately. Prices of these services and the procedure for their calculation and payment shall be specified at the Store.
6.4. A shopping cart with a total price of less than € 100 (including the VAT in force at the time) for all the Goods of the relevant Seller is subject to an order handing fee of € 3.99 (including the VAT in force at the time). By approving the Rules, the Buyer agrees with the procedure of application of the order handling fee specified in this paragraph and shall pay it to the Seller. If, in the cases provided for in the Rules, the money for the Goods is returned to the Buyer, the paid order handling fee shall also be refunded. Order handling fee does not apply to Goods purchased in our physical store.
6.5. Purchase documents - order information and VAT invoices shall be presented to the Buyer electronically in the Buyer’s account, which the Buyer can use to download and / or print them. Electronic purchase documents are valid without signature.
6.6. Should the Seller find a price error at the Store, the Seller shall immediately inform the Buyer thereof.
7. DELIVERY OF GOODS
7.1. Goods shall be delivered in Latvia only. The possible methods of delivery of Goods to the Buyer shall be listed after the Buyer forms his/her basket of Goods and enters his/her delivery address.
7.2. Delivery of Goods shall be a paid service. The delivery service prices are available
here. The information contained in the link is considered an integral part of these Rules.
7.3. Where the Buyer chooses a delivery service, the delivery price shall be displayed to the Buyer at the end of the order process, before choosing the payment method and / or making a payment. The price of delivery of Goods shall be paid in advance, along with the payment for Goods.
7.4. Goods shall be delivered to Buyers no later than within 7 calendar days from the confirmation of the order. The Buyer shall be informed about the exact date and time interval for delivery of the Goods by e-mail and / or by phone. The Buyer may also be informed individually of a different time of delivery of Goods. The Seller shall not guarantee that Goods will in all cases be delivered within the terms specified in the Rules and / or elsewhere in the Store, as well as within the delivery terms specified to the Buyer individually, especially when the Goods ordered are not at the Seller’s warehouses. The Seller undertakes to make every effort to deliver Goods within the shortest possible time.
7.5. Before delivery of Goods, the representative of the Seller shall contact the Buyer and coordinate all details of delivery.
7.6. When ordering a delivery service, the Buyer shall specify the exact place of delivery of Goods and create suitable conditions for unloading the Goods (unlock gates, lift a boom barrier, open the door, etc.). Delivered Goods shall be carried through the door only; a balcony or windows may not be used to deliver Goods.
7.7. Goods shall be unloaded at a single location specified by the Customer. If the Goods need to be moved from the unloading point specified by the Customer to another location, the Customer shall move the Goods by their own means. If multiple orders are delivered in one delivery, all Goods shall be unloaded at one location without each order being grouped separately. The Carrier shall be entitled to refuse delivery of the Goods to the Recipient if the Goods have to be carried more than 50 metres and conditions suitable for unloading the Goods are not provided. In this case the Carrier shall immediately notify IKEA of these circumstances and take a photographic and, if necessary, video evidence of the facts (conditions, suitability of the environment, etc.).
7.8. If the Buyer fails to let the Seller’s representative in at the address of unloading of Goods specified in the Buyer’s order at the agreed time of delivery and 10 (ten) minutes after this time, the shipment shall be considered undelivered at the fault of the Buyer. In such a case, Goods ordered by the Buyer shall be returned to the nearest Goods Distribution Point and the Seller’s representative shall agree with the Buyer on the closest delivery date possible. The Goods shall be stored in the Goods Distribution Point until such agreed delivery date, however, no longer than for 3 days. After the deadline has passed, the Buyer’s order shall be cancelled in accordance with the procedure set out in clause 8.5. The Buyer, who wants the Seller to re-deliver the ordered Goods, shall pay the Seller for re-delivery of Goods at the newly agreed time according to tariffs of the first delivery of Goods.
7.9. Delivery service shall include the carriage of Goods to the apartment up to the fifth floor or up to the first floor of the private house.
7.10. If the building has an elevator, the fee for delivery of Goods includes the carrying of Goods by elevator up to the floor specified by the Buyer. If the Building has no elevator, or the Building has an elevator but it is inoperative or fails to reach the specified floor or the Goods do not fit into the elevator, and where the Goods need to be carried up to the floor higher than the fifth floor, the Buyer shall arrange the carriage of Goods up the stairs himself/herself or this might be done by the Seller’s representative for an extra fee. The amount of extra fee is specified in the Store. The service fee shall be paid after the Seller’s representative’s arrival in the delivery address directly to the Seller’s representative.
7.11. The service of carriage of Goods shall not be possible for assembled bulky Goods from exposition or the discount department.
7.12. The maximum order size shall be 500 kg or 6 m3. If the weight or volume of the Goods ordered is greater than that, the delivery fee shall be respectively higher (e.g. if it is 501 kg or more, delivery fee for two orders shall be charged). Delivery of frozen food and live plants shall not be possible.
7.13. When accepting Goods, the Buyer shall check the condition of the shipment, the quantity, quality and assortment of Goods. Having noticed that shipment packaging is damaged, but there are no discrepancies in the quantity, quality or assortment of Goods, the Buyer shall mark the packaging damage in the delivery confirmation form or the forms presented by the person having delivered the shipment. In such a case Goods shall be considered delivered in a damaged packaging, but their quantity, quality and assortment shall be considered in line with conditions of the Purchase – Sale Agreement, and Goods shall be deemed to have been delivered properly.
7.14. Having determined that there are discrepancies in the quality and / or assortment of Goods, the Buyer cannot accept the Good which fails to meet the quality and/or assortment of Goods. The Buyer shall indicate his/her refusal to accept the Good and list the discrepancies found in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment. Should any discrepancy in quantity of the Goods be determined, the Buyer shall also indicate this in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment.
7.15. If the Buyer accepts a shipment without making any comments, Goods shall be considered delivered in an undamaged packaging, the quantity, quality and assortment of Goods shall be considered to be in line with the terms of the Purchase – Sale Agreement and additional services related to the sale and delivery of Goods shall be considered to have been carried out properly. In the event that any defects in the goods not caused by the fault of the Buyer become apparent later, the Buyer who is a consumer shall maintain the right to benefit from the statutory 2-year quality warranty for the goods, as specified in Chapter 9 of these Rules. In addition to the statutory warranty for the goods, the Seller has the right to apply the commercial guarantee for certain goods, as set out in point 9.3 of these Rules.
7.16. The Buyer undertakes to accept Goods himself/herself. When handing over Goods, the Buyer may be asked to furnish his/her personal identity document and order information sent to the Buyer by the Seller.
7.17. Having delivered Goods to the address indicated by the Buyer, Goods shall be considered transferred to the Buyer, regardless of whether or not the Goods were actually accepted by the Buyer or any other person, who accepted the Goods at the specified address. If the Buyer could not pick up Goods himself/herself, and the Goods were delivered to the specified address, the Buyer shall not have the right to file any claims with the Seller regarding the delivery of Goods to a wrong person. If Goods are not delivered on the planned delivery date, the Buyer shall inform the Seller thereof immediately, but no later than on the day following the scheduled date of delivery of Goods. Otherwise, the Buyer shall lose his/her right to file claims with the Seller related to delayed delivery and / or non-delivery of Goods.
7.18. The Seller shall be released from liability for violation of terms of delivery of Goods, if Goods were not delivered to the Buyer or were delivered late at the fault of the Buyer or for circumstances within the Buyer’s control.
8. PICK UP, STORAGE AND WAREHOUSING OF GOODS
8.1. If the Buyer does not order the Goods delivery service, the Buyer can pick up the ordered Goods free of charge at the Goods Distribution Point. When placing an order, the Buyer shall choose the Goods Distribution Point for picking up the ordered Goods.
8.2. When Goods are prepared for pick-up, the Buyer shall receive a confirmation message about the possibility to pick them up. The Buyer having arrived to pick Goods up at the Goods Distribution Point shall have and present to the Seller's representative a valid identity document, also order information / confirmation message sent by the Seller to the Buyer by means of electronic communication. If the Buyer fails to provide these documents, the Seller shall have the right to refuse to issue Goods to the Buyer.
8.3. The Buyer shall pick up the ordered Goods no later than within 3 (three) days after the Seller informed the Buyer by electronic means of communication that Goods are ready for pick-up.
8.4. After the Buyer picks up the Goods, they shall be considered to have been handed over (delivered) to the Buyer.
8.5. If the Buyer fails to pick up the ordered Goods within 3 (three) days after being informed about the Goods ordered being prepared for pick-up, or in case specified in clause 7.8, the Seller shall contact the Buyer in order to agree on the cancellation of the purchase and refund of the money, which the Buyer paid for the Goods minus the delivery fee, where applicable, within 5 (five) business days.
9. QUALITY AND WARRANTY OF GOODS
9.1. General properties of Goods being sold shall be provided in the product description of each item. If the characteristics or properties of Goods indicated in the product name or the description differ or contradict each other, information presented in the product description shall be considered correct.
9.2. The Buyer shall be informed that due to the characteristics of electronic devices used by the Buyer, the technical parameters of the electronic devices (e.g. screen resolution of the device used by the Buyer, etc.), or other technical reasons or reasons beyond the Seller’s control the goods visible in the screen of the Buyer’s electronic device may not fully reflect the actual characteristics (such as shades of colour) of the goods as specified in the Store, as regards minor discrepancies in the appearance of the goods.
9.3. Unless indicated otherwise in the Store, Goods purchased by the Buyer who is a consumer shall be subject to a standard statutory 2-year quality warranty for the quality of Goods. A term other than the standard warranty term and other conditions shall be indicated in product descriptions or can be found here https://www.ikea.lv/en/customerservice/guarantees.
9.4. If Goods are of poor quality, the Buyer shall have the right to keep defective Goods and to recover a part of the price paid for such Goods having agreed with the Seller thereon or return the Goods and receive purchase price repayment or request the Seller to replace the damaged Good with another of good quality.
9.5. If the Buyer who is a consumer purchases a defective product, he/she shall have the right to:
9.5.1. ask for the product to be fixed (repaired); or
9.5.2. ask for the product to be replaced, unless such a request would not be possible or the Seller would incur disproportionate costs compared to the fulfilment of another request, taking into account all the circumstances, including the value of the product (if not defective), the significance of the defect of the product, and the assessment of whether the application of such a requirement would not cause any inconvenience to the Buyer; or
9.5.3. in accordance with the conditions set forth in point 9.10 of the Rules, to exercise the right to demand a proportional reduction of the price of the product or to terminate the Purchase and Sale Agreement.
9.6. In order to benefit from points 9.5.1 or 9.5.2 of the Rules, the Buyer shall return the product to the Seller for repair or replacement. When returning defective goods to the Seller, the Buyer shall provide the Seller with documents confirming the purchase of the goods (receipt or other document confirming the purchase). The cost of returning the product shall be borne by the Seller. If the product has been properly put in place (installed or mounted) prior to the discovery of the defect, depending on the nature and purpose of that product, the Seller’s obligation to repair or replace the product shall include the removal of the product and putting in place of the repaired or replaced product, or compensation of the removal and installation costs.
9.7. Before returning or replacing defective goods, as well as in cases where quality goods are returned not due to the refusal of the agreement, the Buyer (consumer) shall contact the Seller by telephone or e-mail specified (tel.: +371 63301000, e-mail: info@IKEA.lv ) and agree on the conditions for the return or replacement of goods. The Buyer (consumer) may also return defective goods to the Return and Replacement Department. If the Buyer (consumer) wants to exchange a defective product and delivers it to the Goods Issue Department outside Riga, that product shall be replaced within the term specified by the Seller, which is usually not longer than the time required to deliver the product that has to be replaced to the Goods Issue Department.
9.8. The Seller shall ensure that the repair or replacement of defective goods is carried out under the following conditions:
9.8.1. free of charge - without charging for expenses related to the repair or replacement of the product, including the expenses of postage, transport, labour or materials;
9.8.2. within a reasonable time from the moment the Buyer has informed the Seller of the defective quality;
9.8.3. without causing significant inconvenience to the Buyer, taking into account the nature and purpose of the goods with respect to the Buyer.
9.9. The Seller shall have the right to refuse to ensure the appropriate quality of a defective product if that product cannot be repaired or replaced or if this would result in disproportionate costs, taking into account all the circumstances, including the value of the product (if not defective) and the significance of the defect of the product.
9.10. The Buyer shall have the right to demand a proportional reduction of the price of the product or to terminate the Purchase and Sale Agreement if:
9.10.1. the Seller has not repaired or replaced the product or has not carried out the repair or replacement in accordance with the requirements set forth in point 9.6 of the Rules, or the Seller has refused to ensure the appropriate quality of the product in accordance with point 9.9 of these Rules;
9.10.2. the defect occurred even though the Seller tried to eliminate the defect in the product;
9.10.3. the defect is substantial;
9.10.4. the Seller has stated or the circumstances show that the Seller will not ensure the appropriate quality of the product within a reasonable time or this will cause significant inconvenience to the Buyer.
9.11. The Buyer shall exercise his right to terminate the Purchase and Sale Agreement by submitting to the Seller a statement expressing his/her decision to terminate the Purchase and Sale Agreement.
9.12. Upon termination of the Purchase and Sale Agreement by the Buyer:
9.12.1. the Buyer shall return the product to the Seller at the Seller’s expense;
9.12.2. the Seller, having received the returned product or the proof provided by the Buyer that the product has been sent out, shall refund the amount paid for that product to the Buyer within no more than 14 (fourteen) days.
9.13. The Buyer shall have no right to terminate the Purchase and Sale Agreement if the defect is minor.
9.14. In case the Buyer wants to use the possibility of reducing the price of a defective product, the price reduction shall be made in proportion to the decrease in the value of the product received by the Buyer, as compared to the value the product would have if there were no defects.
9.15. In order to exercise his/her rights as set out in point 9.5 of the Rules, the Buyer who is a consumer shall notify the Seller of the non-compliance of the product with the quality requirements no later than within 2 (two) months from the date of detection of the non-compliance.
10. RIGHT TO REFUSE THE AGREEMENT. RETURN OF GOODS
10.1. The Buyer shall have the right to refuse the Purchase – Sale Agreement concluded by electronic means of communication without giving a reason therefor within 14 (fourteen) days from the date of delivery (receipt) of Goods, or if the Buyer has ordered more than one product in a single order and products are delivered separately - from the day of delivery (date of receipt) of the last product, or if Goods are delivered in different batches or in parts, - from the date of delivery (receipt) of the last batch or part, except for the agreements listed in Regulations of the Cabinet of Ministers of the Republic of Latvia No 255 “Regulations Regarding Distance Contracts”, dated 20 May 2014. The Buyer may refuse the Purchase – Sale Agreement by returning Goods to the Goods Distribution Point or by electronic means of communication (by e-mail, etc.) by sending a notice on the refusal of the Purchase – Sale Agreement to the Seller by e-mail: info@IKEA.lv. The Buyer’s notice shall clearly indicate the Buyer's refusal of the Purchase – Sale Agreement. The Buyer shall also provide a purchase document (invoice, receipt, etc.), presenting this document to the Goods Distribution Point or by sending its copy together with the notice of the refusal of the Purchase – Sale Agreement, evidencing that the Goods were purchased from the Seller. When purchasing several Goods under a single Purchase – Sale Agreement, his/her right of refusal shall be valid in respect of both all the Goods and one or more products. Conditions laid down in clauses 10.2 – 10.13 below shall apply when Goods are returned by a Buyer who is a consumer.
10.2. Goods shall be returned to the Seller not later than within 14 (fourteen) calendar days from the day of sending a message on refusal of the Purchase – Sale Agreement to the Seller. The Buyer shall be responsible for properly packaging Goods for return. The Buyer shall bear direct expenses of the return of Goods, unless the Seller instructs the Buyer otherwise having received a notice on the refusal of the Purchase – Sale Agreement.
10.3. Goods may be returned to the Goods Distribution Point or the Buyer may return Goods through intermediaries (couriers) at his/her own choice who must deliver them to the Goods Distribution Point. Before returning Goods, through intermediaries (couriers) the Buyer shall contact the Seller (by phone: +371 6330 1000 or by e-mail: info@IKEA.lv) and agree on the return of Goods.
10.4. Money for the goods returned, including the amount paid by the Buyer for delivery, shall be returned to the Buyer after the goods are returned to the Seller. If only a part of the purchased goods is returned, the Buyer shall be reimbursed for the cost of delivery of the goods proportionally to the ratio of the returned goods to the non-returned goods. The Buyer shall be refunded in the same manner as he/she purchased the goods (e.g. if the goods were paid for by bank transfer, the refund money shall be transferred to the Buyer’s bank account from which the payment was received), unless the Buyer agrees to another method of refund offered by the Seller.
10.5. The Seller shall not be considered to have violated conditions of return of money, if he/she is unable make a transfer at the fault of the Buyer (delayed return of Goods, inaccurate data, etc.).
10.6. In any case of return, the Seller shall not compensate additional expenses of the Buyer having formed due to the Buyer having chosen another method of delivery of Goods than the conventional least expensive method offered by the Seller.
10.7. When the Buyer does not like the shape, size, colour, model or assembly of Goods, in cases other than the refusal of the Agreement, he/she may return the Goods in accordance with the procedure laid down in the Rules and legal acts of the Republic of Latvia. Some quality Goods, such as unpacked Goods which are not suitable for return due to health protection or hygiene reasons and properly provided services, cannot be returned. The list of such Goods is available in Regulations of the Cabinet of Ministers of the Republic of Latvia No 255 “Regulations Regarding Distance Contracts”, dated 20 May 2014.
10.8. Having purchased Goods of poor quality, the Buyer may ask to exchange Goods of inappropriate quality with appropriate Goods, to reduce the price of Goods or to return Goods and recover the amount paid therefor. Goods of poor quality shall be exchanged or returned in accordance with the procedure of these Rules and legal acts of the Republic of Latvia.
10.9. The Buyer shall act in accordance with the following conditions when returning Goods:
10.9.1. the Goods returned shall be in their original packaging;
10.9.2. Goods shall not be damaged by the Buyer;
10.9.3. Goods shall be unused, marketable (with undamaged labels, unremoved protective films, etc.). Returned Goods of poor quality shall not be subject to requirements of this clause);
10.9.4. the Goods returned shall come in the same assembly as received by the Buyer;
10.9.5. when returning Goods, presenting a VAT invoice evidencing their purchase and completing an application for the return of Goods shall be necessary.
10.10. The Parties agree that if quality goods returned do not meet the conditions for returning the Goods set out in point 10.9 of the Rules, the Seller, upon acceptance of the Goods, also has the right to demand from the Buyer to reimburse the Seller a proportionate amount for the decrease in the value of the Goods caused by the Buyer’s actions that were not necessary to determine the nature, characteristics, and operation of the Goods. Before returning or exchanging Goods of poor quality, also in cases where quality Goods are returned for reasons other than the refusal of the Agreement, the Buyer shall contact the Seller (by phone: +371 6330 1000 or by e-mail: info@IKEA.lv) and agree on the conditions for the return or exchange of Goods. The Buyer may also return Goods of poor quality to the Goods Distribution Point.
10.11. The Seller shall also provide an additional 90-day return guarantee (365-day return guarantee for IKEA Family members), the conditions whereof are available online at https://www.ikea.lv/en/customerservice/return-policy . In cases where the Buyer returns Goods on the grounds of an additional 90-day return guarantee (365-day return guarantee for IKEA Family members) of the Seller, the Buyer shall contact the Seller (by phone: +371 6330 1000 or by e-mail: info@IKEA.lv) and agree on the conditions for the return or exchange of Goods.
10.12. If the Goods returned do not come in a complete assembly, are damaged, disorderly and/or inappropriately packaged, the Seller shall have the right to refuse to accept the Goods returned and to return the money paid by the Buyer for the Goods being returned.
10.13. The Buyer cannot return such Goods that cannot be returned in accordance with legal acts of the Republic of Latvia.
10.14. In case of the provision of services of poor quality, the Buyer shall have the right to request to eliminate deficiencies in the provision of the services, to return the price paid for the services or to reduce the service price.
11. DISCOUNT AND PROMOTIONS
11.1. The Seller may initiate various promotions or apply discounts at the Store at its own initiative. Discounts and promotions at the Store shall not have to necessarily be the same as those applied in the physical store of the Seller.
11.2. Detailed information related to discounts or promotions shall be available at the Store during a specific promotion or discount period.
11.3. IKEA Family loyalty programme terms and conditions shall be available online at https://www.ikea.lv/en/ikeafamilyterms . Specific IKEA Family loyalty programme-related discounts shall be indicated at the Store.
11.4. When the Buyer purchases Goods for which the Seller offers a certain discount or a gift, and then takes advantage of his right to return Goods, the Buyer shall be returned solely the amount of money, which he actually paid for the Goods.
11.5. The Seller shall have the right to unilaterally, without a separate notice, change conditions of promotions or discounts, or to cancel them altogether. Any changes or cancellations in the procedure of application of promotions and discounts shall be valid from the moment of their publication.
12. LIABILITY OF THE PARTIES
12.1. The Buyer shall be liable for the correctness of the Registration Data. If the Buyer fails to provide accurate Registration Data and / or to update them in a timely manner, the Seller shall not be liable for resulting consequences.
12.2. The Buyer shall be liable for transferring the Registration Data to third parties. If a third person uses the services provided by the Store or purchases Goods or services at the Store having logged in to the Store using the Buyer’s login data, the Seller shall consider this person the Buyer, and the Buyer shall be liable for all the obligations arising therefrom.
12.3. The Seller shall be exempted from any liability in cases where losses arise due to the fact that the Buyer failed to read the Rules and/or the Purchase – Sale Agreement despite the Seller's recommendation and his/her duty to do so, even though he/she was provided with such a possibility.
12.4. The Seller shall be liable for malfunctioning of the Store and the resulting direct losses or damage incurred by the Buyer or third persons, if they formed by deliberate actions of the Seller.
12.5. If the Seller’s Store has links to websites of other companies, institutions, organizations or persons, the Seller shall not be liable for information contained therein or activities carried out, it shall not supervise over or control those websites, and shall not represent those companies or individuals.
12.6. In case of damage, the guilty party shall reimburse the other party’s direct losses only.
12.7. The Seller shall not be liable for a default on the Purchase – Sale Agreement and/or a failure to deliver Goods or late delivery of Goods, where this happened at the fault of third persons, or for circumstances, which the Seller could not control or reasonably foresee at the time of conclusion of the Purchase – Sale Agreement, and could not prevent the occurrence of these circumstances or their consequences (force majeure). Where the said circumstances last longer than 1 (one) month, the parties may terminate the Purchase – Sale Agreement by their mutual agreement.
13. PROVISION OF INFORMATION
13.1. The Seller shall send all messages and other information to the Buyer to his/her specified e-mail address. This information shall be considered received by the Buyer within 3 (three) hours from the moment of its sending.
13.2. The Seller shall not be liable for any malfunctions in the Internet connection or disruptions in networks of e-mail service providers for which the Buyer was unable to receive e-mails of the Seller.
13.3. The Buyer shall send all notices, claims, applications, and questions using the contacts specified in these Rules and the contact details indicated under the “Contacts” section of the Store.
14. FINAL PROVISIONS
14.1. All information provided on the Seller’s website, including, but not limited to these Rules, information about the Seller, offered Goods and services, and their properties, procedure of implementation of the Buyer’s right to refuse the Purchase – Sale Agreement, warranty services provided by the Seller and warranties (if provided) shall be deemed to have been submitted to the Buyer in writing.
14.2. The Rules and the Purchase – Sale Agreement concluded by the Buyer and the Seller shall be subject to law of the Republic of Latvia.
14.3. The Seller may at any time assign its rights and duties arising out of these Rules to any third persons without obtaining the Buyer’s consent thereto or notifying him thereof.
14.4. All disagreements between the Buyer and the Seller regarding the Rules shall be solved by negotiation. If the parties fail to resolve disputes by negotiations within 15 (fifteen) days, disputes shall be finally settled in accordance with the procedure established by laws of the Republic of Latvia.
14.5. The Buyer may submit requests and / or a complaints regarding the Goods or services purchased at the Store with the Consumer Rights Protection Centre (Brīvības iela 55, Riga, Latvia, LV-1010, by phone: +371 65452554, by e-mail: pasts@ptac.gov.lv, on the website of the Centre at www.ptac.gov.lv) or by completing an application form on the Electronic Consumer Dispute Resolution Platform at http://ec.europa.eu/odr/.
14.6. These Rules valid from 8th of April, 2024.