Commercial Guarantee

General conditions

Who is the provider of commercial guarantee?

The commercial guarantee is provided by the Seller - IKEA Latvija – Paul Mason Properties SIA, company established and operating in accordance with laws of the Republic of Latvia, registration number 50103951541, registered office address Bikeru st. 2, Ulbroka, Stopiņi parish, Ropaži municipality, LV-1079, Republic of Latvia, VAT code LV50103951541, e-mail address: info@IKEA.lv, contact phone number: +371 6 330 1000.
 

What commercial guarantee is provided and under what conditions?

The commercial guarantee is valid in the territory of Latvia and can be provided upon purchase of goods in physical or on-line IKEA Latvia store. Each product shall be accompanied by information as regards the commercial guarantee provided. Special conditions of the commercial guarantee are indicated for each specific product covered by the commercial guarantee.
 

How long is the commercial guarantee valid?

Each commercial guarantee lasts for the number of years stated in the product details attached to each product, starting from the day on which the consumer acquires possession of the goods.
 

What will IKEA do to correct the problem? 

In order to use the commercial guarantee the Buyer should contact the Seller by phone or by e-mail (tel.: +371 6 330 1000; e-mail: info@IKEA.lv) and agree on the conditions of delivery (return) of defective goods to the Seller. The Buyer can also return defective goods to the Return and Replacement Department. As regards the guarantee for household appliances, the Buyer should contact a particular guarantee service provider as authorised by IKEA. All contacts and descriptions are provided on IKEA website and also physically attached to each product.

Upon receipt of the product, IKEA will examine the product and decide, at its sole discretion, if it is covered under the commercial guarantee. If considered covered, IKEA will then replace it with the same or a comparable product. If a product is covered by a commercial guarantee, IKEA shall pay the costs of repairs, spare parts, labour and travel for repair staff, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorised by IKEA. All the replaced defective parts become the property of IKEA. If the product is no longer sold by IKEA, it will be replaced by a similar product. IKEA will provide an appropriate replacement at its sole discretion.
 

When does the commercial guarantee take effect? 

The commercial guarantee takes effect from the date of purchase of the product in IKEA. The original purchase receipt is required as proof of purchase.
 

Exclusions 

The commercial guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using wrong cleaning methods or wrong cleaning products. Natural wear and tear of the product or change in its properties is not considered a defect in quality, therefore it is not covered by the commercial guarantee, as well as any accidental breakage, scratches, etc. The commercial guarantee does not apply for products stored outdoors or in a humid environment or used for non-domestic purposes (unless permitted by the product specification). Also, the commercial guarantee does not apply to such product as plants, light bulbs, batteries, fabrics, custom-made worktops, and products from the Discounted Goods Department. The commercial guarantee does not cover consequential or incidental damages. For more information on the special guarantee conditions, please refer to the guarantee description attached to each product.
 

Care instructions

To be able to use the commercial guarantee the Buyer must to follow the specific care instructions for every product.
 

General legal rights 

The commercial guarantee entitles the Buyer to ask the Seller to repair the defects of the product free of charge or to replace the defective product with another product during the guarantee period. These additional rights do not in any way limit the Buyer’s rights guaranteed by law, including the Buyer’s rights in the event of purchase of a defective product or service.
 

Who to approach for service under the commercial guarantee?

Please contact your local IKEA store or reach us via internet. Save your purchase receipt as proof of purchase. Proof of purchase is required for the guarantees to be valid. As regards household appliances, please contact the indicated guarantee service provider.
 

For more information please visit IKEA store information centre.

Bathroom

Bathroom furniture

What is covered under this guarantee?

This 10-year guarantee applies to domestic use only and covers defects in materials and workmanship in the following furniture:

• ÄNGSJÖN furniture,
• HAVBÄCK furniture,
• TANNFORSEN furniture,
• ENHET furniture,
• LETTAN cabinets & mirror cabinets,
• FAXÄLVEN cabinets & mirror cabinets,
• TOLKEN countertops,
• ÅLSKEN countertops,
• ALMAÅN legs.

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents. This guarantee does not apply if the products have been used for public purposes, outdoors or in a corrosive environment. This guarantee does not cover consequential or incidental damages.

Bathroom wash-basins

What is covered under this guarantee?

10-year guarantee is valid for all bathroom wash-basins in IKEA range. The guarantee for bathroom wash-basins applies to domestic use only and covers defects in materials and workmanship.

Bathroom mixer taps, showers and shower trays

What is covered under this guarantee?

This 10-year guarantee is valid for all bathroom mixer taps, BROGRUND and VALLAMOSSE thermostatic shower mixers, and FOTINGEN shower trays.
 

What is not covered under this guarantee?

The aerator of the mixer tap is a consumable part, therefore, it is not covered under this guarantee. When worn out, it should be replaced with a new aerator.

Bathrooms showers and hoses

What is covered under this guarantee?

This 3-year guarantee is valid for all BROGRUND, VALLAMOSSE, VOXNAN, KOLSJÖN, and LILLREVET shower heads, hand showers, riser rails and hoses.

Bedroom

Mattresses

What is covered under this guarantee?

This 10-year guarantee is valid for all bed mattresses in IKEA range.
 

What is not covered under this guarantee?

This guarantee does not apply to:

• Mattresses that are developed to be used directly on the floor, or so-called futon mattresses (for example LYCKSELE and NYHAMN);
• Children mattresses;
• Mattress pads;
• Built-in mattresses (for example for sofa-beds).

The guarantee is valid from the date of purchase of the product at IKEA. The original purchase receipt is required as a proof of the purchase. This guarantee applies on a condition that the product is used for domestic purposes only.
 

PAX/KOMPLEMENT wardrobes and interior organisers

What is covered under this guarantee?

This 10-year guarantee covers defects in materials and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers used for domestic purposes only:

• frames,
• hinged doors and hinges,
• dividers for frames and built-in shelves,
• sliding doors and sliding door mechanisms,
• KOMPLEMENT interior organisers.

What is not covered under this guarantee?

KOMPLEMENT inserts for jewellery, KOMPLEMENT insert with 4 compartments, KOMPLEMENT inserts with compartments, KOMPLEMENT dividers for pull-out trays, KOMPLEMENT boxes, KOMPLEMENT drawer mats.

This guarantee applies to products used for domestic purposes only.

SKYTTA sliding door

What is covered under this guarantee?

This 10-year guarantee applies to domestic use and covers defects in material and workmanship in the following components of the SKYTTA sliding doors:

• door frames,
• door panels,
• rails,
• cover panels,
• ceiling height reducers,
• stop bars,
• fittings.

What is not covered under this guarantee?

The guarantee does not cover any marks or damages left on the surface when taken off.

Cookware

SENSUELL pans

What is covered under this guarantee?

This 25-year guarantee covers defects in function, material, and workmanship in the following cookware features:

• stability of the base of the cookware,
• washing in a domestic dishwasher.

What is not covered under this guarantee?

The guarantee does not cover:

• changes in the appearance of the cookware unless they have a significant effect on functionality,
• products that have been stored incorrectly,
• products the construction of which has been altered,
• products that have been used inappropriately,
• products that have been cleaned using the wrong cleaning methods or cleaning products.

Natural wear and tear of the product or change in its properties is not considered a defect in quality, therefore it is not covered by the guarantee, as well as any accidental breakage or scratches.

VARDAGEN cookware

What is covered under this guarantee?

This 25-year guarantee applies to all steel and cast iron pots and pans in the series. It covers defects in function, material, and workmanship in the following cookware features:

• stability of the base of the cookware,
• washing in a domestic dishwasher.

What is not covered under this guarantee?

The guarantee does not cover:

• changes in the appearance of the cookware unless they have a significant effect on functionality,
• products that have been stored incorrectly,
• products the construction of which has been altered,
• products that have been used inappropriately,
• products that have been cleaned using the wrong cleaning methods or cleaning products.

Natural wear and tear of the product or change in its properties is not considered a defect in quality, therefore it is not covered by the guarantee, as well as any accidental breakage or scratches.

Kitchen

METOD kitchen system

What is covered under this guarantee?

This 25-year guarantee applies to kitchen furniture used for domestic purposes only. It covers the following parts of the METOD kitchen system:

• cabinet frames (except for VADHOLMA and TORNVIKEN),
• fronts,
• UTRUSTA hinges,
• MAXIMERA and EXCEPTIONELL fully-extending drawers,
• UTRUSTA shelves of tempered glass and melamine,
• plinths,
• legs,
• cover panels,
• deco strips/mouldings,
• sinks (except FYNDIG sinks),
• UTRUSTA dish drainers for wall cabinets.

What is not covered under this guarantee?

The guarantee does not cover UTRUSTA wire baskets, BEHJÄLPLIG sliding-hinge for dishwashers, VADHOLMA and TORNVIKEN cabinet frames, ENHET kitchen system. For these products, the guarantee is valid for ten (10) years.

For UTRUSTA electrical push openers, the guarantee is valid for five (5) years. For handles, knobs, KNOXHULT kitchen system and SUNNERSTA mini-kitchen, a guarantee is valid for two (2) years.

Appliances

What is covered under this guarantee?

The 5-year guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase of the product at IKEA. This guarantee applies to products used for domestic purposes only. The exceptions are specified under the headline “What is not covered under this guarantee?” These conditions are additional to the requirements provided in the national law. Replaced parts become the property of IKEA.
 

Which appliances are covered under this guarantee?

The 5-year guarantee is valid for all IKEA appliances, except for LAGAN and TILLREDA appliances, which have a 2-year guarantee.
 

How long is this guarantee valid?

The guarantee is valid five (5) years from the date of purchase of the product at IKEA. LAGAN and TILLREDA appliances have a 2-year guarantee from the date of purchase. If service work is carried out under the guarantee, this will not extend the guarantee period for the appliance or the new parts.
 

Who will execute the service?

The IKEA service provider will provide the service through its own service operations or authorised service partner network.
 

What is not covered under this guarantee?

• normal wear and tear,
• deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions,
• consumable parts, including batteries and lamps,
• non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible changes in colour,
• accidental damage caused by foreign objects or substances and cleaning
• or unblocking of filters, drainage systems or soap drawers,
• cases where the damage is caused by reasons beyond the control of the manufacturer (changes in supply voltage, fluctuations in its frequency, exposure to natural phenomena and natural disasters, animals, insects, etc., use of poor quality water, use of wrong chemical or other substances),
• damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings, unless such damage can be proved to be caused by production faults,
• cases where no fault could be found during a technician’s visit,
• repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where non-original parts have been used,
• damage caused by improper installation, installation of household appliances not performed in accordance with the specifications, etc.,
• appliance installed in a non-domestic environment, e.g. used for professional purposes,
• transportation damage. If the Buyer transports the product to their home or other address him/herself, IKEA is not liable for any damage that may occur during transport. In the case of IKEA delivery of the product to the Buyer’s address, eventual damage to the product that occurs during this delivery will be covered by IKEA (but not under this guarantee). For claims under this last particular condition, the Buyer should contact IKEA Customer Service,
• cost for carrying out the initial installation of the IKEA appliance. These restrictions do not apply to work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.

Kitchen mixer taps

What is covered under this guarantee?

This 10-year guarantee is valid for all kitchen mixer taps at IKEA and covers defects in their materials and workmanship. The guarantee applies to products used for domestic purposes only.
 

What is not covered under this guarantee?

The guarantee does not apply for the products that have been used in a corrosive environment.

Sofas and armchairs

What is covered under this guarantee?

The 10-year guarantee covers:

• VALLENTUNA seating series,
• VIMLE seating series,
• EKTORP seating series,
• SÖDERHAMN seating series,
• FARLÖV seating series,
• GRÖNLID seating series,
• KIVIK seating series,
• LANDSKRONA seating series,
• LIDHULT seating series,
• KLIPPAN 2-seat sofa,
• KNOPPARP 2-seat sofa,
• GLOSTAD 2-seat sofa,
• GRÄLVIKEN 3-seat sofa-bed,
• POÄNG armchairs and footstool,
• NOLMYRA armchair,
• STRANDMON armchairs and footstool,
• EKERÖ armchair,
• KOARP armchair,
• VEDBO armchair,
• LINNEBÄCK armchair,
• JÄTTEBO seating series,
• PÄRUP seating series,
• SMEDSTORP seating series,
• VISKAFORS seating series,
• ESSEBODA seating series,
• SLATORP seating series,
• BACKSÄLEN seating series,
• LINANÄS seating series,
• EKENÄSET seating series,
• LYCKSELE sofa-beds.

The guarantee applies to domestic use only and covers defects in material and workmanship in the following parts:

• frames,
• seat and back cushions.

STOCKHOLM 2017 sofas

What is covered under this guarantee?

This 25-year guarantee applies in all cases, except the cases set forth below.
 

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored, assembled
or installed incorrectly, not following the instructions, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or
damage caused by impacts or accidents. This guarantee does not apply if the product has been installed in a public place or placed outdoors or in a humid environment. The guarantee does not cover incidental damage.

Work chairs

What is covered under this guarantee?

The 10-year guarantee covers defects in material and workmanship on the following parts of the work chair:

• the structural frame,
• moving parts.

Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.
 

How long is this guarantee valid?

The guarantee remains in force for ten (10) years and is valid from the date of purchase. It applies to VOLMAR, MARKUS, LÅNGFJÄLL, HATTEFJÅLL, ALEFJÅLL, JÅRFJÅLLET, TROLLBERGET, FLINTAN, and FJÅLLBERGET work chairs. The original purchase receipt is required as proof of purchase.

BEKANT and IDÄSEN desk series, GALANT and IDÄSEN storage systems

What is covered under this guarantee?

The 10-year guarantee covers defects in materials, workmanship and function on all parts in the GALANT, BEKANT, and IDÅSEN series. It is valid from the date of purchase of the product at IKEA.
 

What is not covered under this guarantee?

The guarantee does not cover:

• BEKANT desk top shelf,
• BEKANT screens.

How long is this guarantee valid?

The guarantee for BEKANT and IDÄSEN desk series, as well as GALANT and IDÄSEN storage system is valid for ten (10) years from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

Gaming furniture

What is covered under this guarantee?

This 3-year guarantee covers following series: FREDDE, GRUPPSPEL, UTESPELARE, HUVUDSPELARE, STYRSPEL. The guarantee is valid as of the purchase.

BROR storage system

What is covered under this guarantee?

The 10-year guarantee covers defects in materials and workmanship on all parts in the BROR storage system.
 

What is not covered under this guarantee?

The guarantee does not cover:

• BROR trolley,
• BROR work bench. 

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
 

How long is this guarantee valid?

The guarantee for BROR storage system is valid for ten (10) years from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.